Customer Service

Because we’re a family owned and operated company, and not a “superstore”, we feel we can offer not only better quality Christian apparel, but also a higher level of personal care as well. An online Christian store with quality and service in mind.

 

SHIPPING & DELIVERY

Delivery Times
Standard shipping for orders in the contiguous US should take 5-10 business days. As we grow our delivery times should decrease. Thank you for your patience!

Shipping Method
We use standard USPS shipping for all orders. We plan to add Priority and First Class mail as Set Free Apparel grows.

Shipping Cost
Shipping cost is based on Unites States Post Office pricing.

 

RETURNS & REPLACEMENTS

Our goal is 100% customer satisfaction. If the shirt you’ve received does not meet your expectations, or does not fit properly, please do the following:

  1. Notify us via our Contact Us page of the issue within 15 days of delivery.
  2. If the issue is size related, please give us the current size you’ve been sent, and the size you would like in return.
  3. If the item is defective, please let us know if you would like a new item or a full refund.

Once we have this information, we will mail you a new shirt, along with a prepaid return envelope for your return.

RETURNS:

Set Free Apparel
7663 S. Boxelder St.
Gilbert, Arizona 85298

 

OUR STORE AND PAYMENT METHODS

Payment Methods
We gladly accept secure payments (via PayPal) from Visa, MasterCard, American Express, and Discover.

IMPORTANT: You do NOT need to have a PayPal account to purchase our products.
Although it appears that you must use PayPal, please see below the main Paypal interface where they ask: “Don’t have a PayPal account?” Your personal and mailing information will have pre-populated, making the process very smooth and speedy. Of course, if you already have a PayPal account, you may use it.

 

WHOLESALE CHRISTIAN APPAREL FROM SET FREE APPAREL

We welcome any wholesale order requests, providing they meet our requirements. We screen all companies who are interested in carrying Set Free Apparel products. We want to make sure that Set Free Apparel is a good fit for the companies with which we work. If you would like more information on wholesale Christian apparel from Set Free, please contact us and include some background information about your shop/company.

 

PRODUCT CARE & INFORMATION

Apparel Brands
All Set Free Apparel designs are printed on Next Level Apparel and Bella+Canvas shirts.

Shirt Care
The best way to care for your shirts is to turn them inside out and machine or hand wash them on cold. Since all of the shirts have some percentage of cotton, they will tend to shrink a little after being washed and dried. For the least shrinkage, dry on low or hang dry.

Printing Process & Lifespan
All of our shirts are screenprinted. Most of the shirts are printed with water-based or discharge ink which leaves an extremely soft print. A few of the shirts use soft hand plastisol in order to get a bright white print. Check the product pages for the specific type of printing for each individual product.

Because we choose to use soft water-based inks, some of the prints will fade some after being washed. Black prints tend to fade the most, but will still hold up for lots of wear and washes.

Custom Orders & Prints
We do not currently accept and print custom orders. However, if you have a design that you would like to offer to us, please feel free to contact us!

 

 

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